ING defines itself as the “bank-not-bank”. All their communication approach revolves around brutal simplicity and unconcerned irony.
ING
"THE QUESTION"
TV CAMPAIGN
SUMMER ‘24
THE CHALLENGE
ING came up with a new promo on Conto Arancio, their best selling bank account. It consisted of a really average interest rate and features that every other major competitor was already offering. We had to make it sound as enticing as a bank account could possibly sound.
THE IDEA
A few years ago I realized that my bank had been charging me for about 10 years for every single notification. A thousand SMSs and emails, which cost me around 900 €. Then – after a few not-suitable-for-this-site thoughts – I asked myself: why should I pay someone to take my money, at all? This is the sad story behind this campaign, where a very common feature really gets to shine.